Terms & Conditions
Delivery Charges
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DELIVERY CHARGES

 

ARTICLE 4: DELIVERIES – LEAD TIMES


4.1. Receipt of products


Risk will be transferred on receipt of a delivery by the Client at the agreed location. The Client must check the condition of products on arrival and, where necessary, take recourse against the carrier.

In the event of missing, lost or damaged goods, the Client must express all the reservations that he/she deems useful to the carrier responsible, when the products are delivered:

*Immediately and definitively stating the nature and extent of the damage on the delivery note when the goods are received. 

*Confirming the justified complaint to the carrier, by means of a registered letter, within three days following receipt of the items transported, at the latest; this is required under penalty of preclusion by article L.133-3 of commercial legislation.

These two conditions are indivisible and mandatory for calling the carrier’s liability into question. A Client complaining of a partial loss or damage must state that it existed at the time of delivery.                

HEDIARD is released from its obligation to deliver in exceptional circumstances (complete or partial strikes, destruction, fire, etc.) and cases of force majeure. In such cases, HEDIARD will reimburse the amount paid by the Purchaser for the undelivered Order or will deliver on a date to be agreed with the Client. Compensation will not be paid to the Client because of a non-delivery, in any circumstances.

On delivery, the Client may be obliged to provide proof of his/her identity, on the request of the carrier. In the event that the Client should refuse to produce his/her proof of identity or even in the event of discrepancies between the official document produced and the information gathered by HEDIARD, the company reserves the right to cancel the sale and reimburse the cost of the products.

 


4.2. Delivery lead times


Lead times for standard delivery are 1 to 3 working days, Monday to Friday.

 

For Paris and its suburbs, we offer a same day delivery option. Orders placed before 1pm on weekdays are delivered between 9am - 9pm, Monday to Friday. Orders placed after this time will be delivered the following day before noon.

The cost of this express delivery service is €35 (inc. VAT).

 

The districts and departments for which we can provide express delivery are:

75001, 75002, 75003, 75004, 75005, 75006, 75007, 75008, 75009, 75010, 75011, 75012, 75013, 75014, 75015, 75016, 75017, 75018, 75019, 75020, 78100, 78150, 78170, 78230, 78400, 78430, 92000, 92100, 92110, 92120, 92130, 92140, 92150, 92170, 92190, 92200, 92210, 92230, 92240, 92250, 92270, 92300, 92320, 92400, 92430, 92600, 92700, 92800, 92900, 93000, 93100, 93120, 93170, 93200, 93210, 93260, 93300, 93310, 93350, 93400, 93450, 93500, 94110, 94160, 94200, 94220, 94230, 94250, 94270, 94300, 94410, 94700, 95100, 95870

 


4.3. Delivery costs for products


On the date on which these General Conditions for Distance Selling come into force, the delivery charges for Orders in euros are as follows: 

 

Poids - KG Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
1  9  11  37  15  16  20  22  24
2  11  11  38  17  21  25  27  29
3  11  12  39  20  25  29  31  33
4  11  13  40  22  29  34  38  45
5  11  14  40  24  33  39  43  52
6  13  14  41  26  37  43  47  58
7  13  15  42  29  41  48  52  64
8  13  16  43  31  45  52  57  71
9  13  17  43  33  49  57  62  77
10  15  17  44  36  53  62  66  83
11  15  18  45  38  57  66  71  90
12  15  19  46  40  61  71  76  96
13  15  20  46  43  65  76  81  102
14  17  21  47  45  69  80  85  109
15  17  21  48  47  73  85  90  115
16  17  22  49  50  77  90  95  121
17  17  23  49  52  81  94  100  128
18  19  24  50  54  85  99  105  134
19  19  24  51  57  89  104  109  140
20  19  25  52  59  93  108  114  147
21  21  26  52  61  97  113  119  155
22  21  27  53  64  101  118  124  162
23  21  27  54  66  105  122  128  168
24  21  28  55  68  109  127  133  175
25  22  29  56  71  113  132  138  182
26  22  30  56  73  117  136  143  188
27  23  30  57  75  121  141  147  195
28  23  31  58  78  125  146  152  201
29  23  32  59  80  129  150  157  208
30  23  33  59  82  133  155  162  215

Above 30kg,

 

 

Zone 1 Zone 2 Zone 3 Zone 4
+1€/kg  +1€/kg  +1€/kg  +2,50€/kg
Zone 5 Zone 6 Zone 7 Zone 8
 +4€/kg  +5€/kg  +5€/kg  +5€/kg

 

 

 

 


In exceptional cases, the costs outlined above may vary between the Order date, its confirmation by HEDIARD and delivery. In this case, HEDIARD will specify the new cost in the e-mail confirming the Order and will await the Client’s definitive acceptance of this new charge. Should the Client fail to respond within a period of 48 hours following the confirmation e-mail, the Order will be considered cancelled.

The product or products forming the subject of the Order will be delivered within a period of 1 to 3 Working Days following confirmation of the aforementioned Order. This lead time is provided for information only and does not, in any way, represent a commitment on the part of HEDIARD, which makes use of the services of contractors for carriage.

 

The countries and departments to which we deliver are:


- Zone 1: Paris and the Ile de France

- Zone 2: The rest of France, excluding overseas departments and territories

- Zone 3: Corsica

- Zone 4: Germany, the Netherlands, United Kingdom, Belgium, Luxembourg

- Zone 5: Spain, Portugal, Italy, Austria, Denmark, Finland, Greece, Ireland, Sweden

- Zone 6: Hungary, Poland, the Czech Republic, Slovakia, Slovenia, Bulgaria, Latvia, Lithuania, Romania

- Zone 7: Malta

- Zone 8: Cyprus, Estonia, overseas departments and territories

 


4.4. Delivery terms depending on the carriers appointed by HEDIARD


By express agreement between the Parties, HEDIARD is authorised to appoint the carrier of its choice to make deliveries.

Delivery lead times may be modified during holiday periods. HEDIARD rejects all responsibility for late deliveries during holiday periods.

Delivery lead times are also automatically suspended by any event beyond the control of the Vendor, which has the effect of delaying deliveries.

The Purchaser must provide the Vendor with the exact information needed for delivery (door code, floor, possible delivery days and times, telephone number, etc.).

 

The Vendor rejects all responsibility and all claims for compensation in the event of a delay caused by inaccurate or erroneous information from the Purchaser.

 


4.5.  Options and terms for returning deliveries


In the event that the Purchaser or the recipient of an Order, where the latter is not the Purchaser, refuses to accept delivery of the Order or wishes to return one or more products covered by the Order, HEDIARD will reimburse the Purchaser for the amount of the product or products returned as well as the return costs, on condition that all of the following conditions are met:

The Purchaser or recipient, as the case may be, must make contact with HEDIARD’s On Line Sales Customer Service Department:

  • The products in question must not have been opened or unpacked,
  • They must be returned in their original packaging, or in new packaging, which is sufficiently robust and properly sealed, if the original packaging has been damaged,
  • They must be returned within a period of 7 (seven) calendar days from the date on which the Order was received,
  • The Purchaser or Recipient must retain proof of posting/despatch of the parcel; in effect, HEDIARD regrets that, without this proof of posting/despatch, it is not able to reimburse the costs of any parcel not received by it.

This option is currently only available to Purchasers or individual recipients for deliveries in mainland France, excluding Corsica.

Given their nature and the fragility of our chocolate and alcoholic products, we regret that we are unable to include them in the list of products that can be returned to us. Furthermore, we are also unable to accept returns of hampers/gift boxes, whatever their contents.